I Think My Hard Disk Or Device Is Corrupt!
First of all, don’t panic – leave that to us. Secondly, it is important that you DO NOT attempt to recover the data yourself. For every recovery attempt that is made, it reduces the success of each subsequent attempts. This means that if you download a tool from the internet or put your hard disk in the freezer, the success rate for recovery may be closer to 0%. Always consult an expert in data recovery if you think something is wrong.
Is There Anything I Should Do?
As soon as you think data recovery will be required, turn OFF the device that is in question. Computers will continue writing to the hard disk and may hinder recovery. Once you have done this, book an appointment with one of our technicians.
Can you get all my data back?
We make every attempt to recover all of your data. In most cases we can recover all data, provided that no other data recovery attempts have been made prior to our team taking a look.
How long does it take?
Data recovery is hard to estimate, however we aim to have all recovery work done in less than 10 business days. For more complex work, we will advise you of time frames and costs. If your recovery is urgent, please let us know and we will expedite your request, noting that additional charges will apply.
How much does it cost?
Again this is hard to estimate, but as a ballpark, recovery is typically between $425 and $2,000, with most work falling under $1,000. Our technicians can walk you through the process and the associated costs.
Where our specialist team needs to asses the hard disk, a $50 fee is charged on top of the technicians visit to you.
What do you need from me?
Our technicians will attend on-site and will remove your hard disk. Generally speaking, we do not need your whole computer. If your recovery is part of another problem (such as a failed hard disk), we may take your computer, replace the hard disk, return the computer to you and continue the data recovery effort.